NOW: after the update to V56.02, as many others have found, it has been blocked internally and dissapeared from the add-on list. NOTES: The 1804.161 version STILL fully functions on my laptop that is FORCED to stay on FF V53, and only PARTIALLY worked on V56.00 (in that all sites PREVIOUSLY protected are green and OK, but the UI box to ADD a new site fails to open with the "protect" option). I would hope that the major Banks (who recommend it) would donate funds to make the development & support more timely.
Given that it is an IBM owned company, I am somewhat surprised, but as it is free software, obviously they have to watch the cost of support and ongoing development. First, is the frequent updates for the (otherwise good and secure) FF browser, and second is the inability of Trusteer Rapport to develop it quickly enough to keep pace with your changes and moving goal-posts. I have been infuriated on two counts here. * '''extensions.json''' to something like OLDextensions.json * type or paste about:support in the address bar and press Enter * (menu bar) Help > Troubleshooting Information * "3-bar" menu button > "?" button > Troubleshooting Information I suspect that Mozilla have just suddenly decided to block the Rapport extension, for reasons unknown. Then it should present approve/disapprove tabs for the non-profile-specific extensions, or you can enable them on the Add-ons page. Start Firefox back up again, and it should rebuild the file based on extensions saved in this profile, extensions in shared folders, and extensions advertised in the Windows registry.
This should launch a new window listing various files and folders in Windows Explorer. In the first table on the page, click the "Open Folder" button.